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Responding to feedback on eBay, whether positive or negative, gives a clear message to your customers that you care for their opinion. It is easy to respond to feedback on eBay. The most direct way to get access to the eBay feedback forum is to log in to the eBay account and click on the feedback rating number, which is present next to the user name. Another alternative is to use the eBay help section to reach the forum boards and choose feedback from the options.
There is a Reply to Feedback received button at the bottom of the page. By clicking on the reply link of the feedback you want to respond to, you can enter your reply in the field provided. Please remember that the responses provided are not retractable. Before you click on the Leave Reply button to send your response, it is better to review what you have written.
As a seller, it is important to remember that there will be feedback of all types from your various buyers. It is natural to feel dejected when you see a negative feedback, especially when you believe in following all rules of business ethics. Responding to negative feedback must be done with a great deal of caution.
One of best ways of dealing with negative feedback is to not respond immediately. It is quite likely that in your dejected state of mind, your response may tempt you to hit back with similar words. Take a detached and practical view of the problem the buyer has experienced. It could be a problem of bad packaging, goods damaged in transit, or inordinate delay in delivery. Acknowledge the problem and let them know that you are doing everything to get the issue resolved.
Keep such customers well informed of the various stages that their product goes through. This way they will know when to expect the product and what to expect. This will minimize their anxieties and prevent them from complaining for frivolous reasons.
It is important to note that frequent negative feedback can create a dent in your reputation as a seller on eBay. It is necessary to address the issues as soon as it is possible for you to do so. Responses must be measured and not driven by emotions. State facts and figures to establish your sincerity. Remember, negative feedback is read by many of your current and potential clients. You must present yourself maturely and as honestly as possible, so that if you are the wronged party, it comes across clearly and your other clients and visitors to your Webpage are assured that they are dealing with a sincere businessperson.
While responding to feedback on eBay, please remember some important facts. You can reply to each feedback once, and after it is posted on the site, there is no way you can change or delete it. Your replies must contain factual and correct information. Responses must reflect your high level of professionalism.
Your response to a feedback does not mean that your trading partners comment will be removed from the site. At the same time, it does not affect your feedback rating.
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